Privacy Policy for Tail Arena
Last Updated: March 31, 2026
Introduction
Welcome to Tail Arena ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application
Tail Arena (the "App").
Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance
with this policy. If you do not agree with the terms of this privacy policy, please do not access the App.
Information We Collect
2.1 Personal Information You Provide
- Account Information: Email address, username, password (encrypted)
- Pet Profiles: Pet name, breed, age, birthday, photos, and other pet-related information
- Payment Information: Processed securely by Stripe (we do not store credit card details)
- Profile Data: User preferences, training settings
- Progress Data: Lesson completions, XP earned, achievements, badges
- Support Communications: When you contact us for help
2.2 Automatically Collected Information
- Usage Data: App features used, lessons completed, time spent in app, challenge participation
- Device Information: Device type, operating system, unique device identifiers, app version
- Performance Data: Crash reports, error logs (anonymized)
- Location Data: Approximate location (only if you grant permission)
2.3 Photos and Camera Access
If you grant permission, we access your device's camera and photo library to:
- Take photos of your pets
- Upload existing photos from your library
- Create and customize pet profiles
We only access photos when you explicitly choose to use this feature. Photos are stored securely and are only visible to you.
3. How We Use Your Information
We use the information we collect to:
- Provide Services: Create and manage your account, pet profiles, and subscription
- Process Payments: Handle subscription payments securely through Stripe
- Personalize Experience: Customize training lessons and recommendations based on your pet's profile
- Track Progress: Monitor lesson completion, achievements, and leaderboard rankings
- Send Notifications: Provide reminders, updates, and important information about your pets
- Improve the App: Analyze usage patterns to enhance features and user experience
- Customer Support: Respond to your requests, questions, and technical issues
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with applicable laws and regulations
4. Data Storage and Security
4.1 Data Storage
Your data is stored securely using Supabase, a trusted cloud database provider. Supabase uses industry-standard security measures including:
- Encrypted data transmission (TLS/SSL)
- Encrypted data storage (AES-256)
- Regular security audits and updates
- Access controls and authentication
4.2 Payment Security
Subscription payments are processed by Apple Inc. through the Apple App Store. Trainer booking payments are processed by Airwallex Pte Ltd, a licensed payment service provider. We do not store your credit card or payment details on our servers.
4.3 Security Measures
- Encryption of data in transit and at rest
- Secure authentication and password hashing (bcrypt)
- iOS Keychain for secure token storage
- Limited access to personal data
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. How We Share Your Information
We DO NOT sell your personal information.
5.1 Service Providers
- Supabase: Cloud database and authentication services (data hosting at https://bbjhxrflgmeiirbrpnvo.supabase.co)
- Apple Inc.: In-app purchase and subscription billing via the Apple App Store
- Airwallex Pte Ltd: Payment processing for trainer booking transactions
- Cloud Storage: Secure storage of pet photos and user-generated content
5.2 Leaderboard and Social Features
When you participate in challenges and compete on the leaderboard, certain information may be visible to other users:
- Your username
- Your pet's name
- Your ranking and achievement scores
5.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
5.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to our processing of your personal information
- Restriction: Request restriction of processing of your information
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at: support@stray-apps.com
7. Data Retention
We retain your personal information for as long as necessary to provide you with our services:
- Account Data: Retained while your account is active
- Pet Profiles: Retained until you delete them or close your account
- Payment Records: Retained as required by law (typically 7 years)
- Usage Logs: Retained for up to 90 days for operational purposes
When you delete your account, we will delete or anonymize your personal information, unless we are required to retain it for legal or regulatory purposes.
8. Children's Privacy
Our App is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@stray-apps.com, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of Singapore, including the United States and other countries where data protection laws may differ. By using the App, you consent to the transfer of your information to these countries.
10. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
Note: We do not sell your personal information.
11. GDPR Rights (EEA Residents)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal bases:
- Contract: To provide services you've requested
- Consent: When you've given explicit consent
- Legitimate Interest: To improve our services and communicate with you
- Legal Obligation: To comply with legal requirements
12. Push Notifications
We may send you push notifications regarding your pet's care schedule, lesson reminders, and important updates. You can disable push notifications at any time through your device settings.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App and on this website
- Updating the "Last Updated" date at the top of this policy
- Sending you a notification (for material changes)
Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@stray-apps.com
We will respond to your inquiry within 30 days.
15. Supervisory Authority
If you are located in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.
Effective Date: March 31, 2026
© 2026 STRAY APPTECH PTE. LTD. All rights reserved.
Terms of Service
Last Updated: March 31, 2026
1. Acceptance of Terms
By downloading, installing, or using Tail Arena ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App.
2. Description of Service
TailArena is a mobile application that helps users train their dogs through gamified lessons, progress tracking, achievement systems, and professional trainer bookings. The App also allows users to discover nearby pet facilities and manage multiple pet profiles.
3. User Accounts
3.1 Account Creation
- You must provide accurate, current information
- You are responsible for maintaining account security
- You must be at least 13 years old to use the App
- One person or entity may maintain only one account
3.2 Account Security
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized access at support@stray-apps.com
- We are not liable for losses due to unauthorized account use
4. Subscription and Payments
4.1 Free Trial
All new accounts receive a 30-day free trial with access to one pet profile. No payment is required during the trial period. At the end of the trial, continued access requires a paid subscription.
4.2 Paid Subscription Plans
Subscriptions are priced based on the number of pet profiles you wish to maintain:
| Pet Profiles |
Monthly Price |
| 1 pet | $9.99/month |
| 2 pets | $10.99/month |
| 3 pets | $11.99/month |
| 4 pets | $12.99/month |
| 5 pets | $13.99/month |
All paid plans include:
- Full access to all training levels and challenges
- All App features for the selected number of pet profiles
4.3 Payment Terms
- All subscription purchases are processed through the Apple App Store and billed in your local currency as determined by Apple
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period
- Prices are subject to change with 30 days' notice
- Subscriptions are managed through your Apple ID settings
4.4 Cancellation
- Cancel anytime through Apple App Store subscription settings
- Access continues until the end of your current billing period
- No refunds are issued for partial billing periods
4.5 Subscription Refunds
All subscription refund requests must be directed to Apple Support. Tail Arena has no ability to issue refunds for Apple App Store transactions.
4.6 Trainer Booking Payments
Booking fees for trainer sessions are processed separately from subscriptions via Airwallex Pty Ltd. By completing a trainer booking payment you agree to the following:
- Payment is charged in Singapore Dollars (SGD) at the time you confirm payment in the App
- After a trainer confirms your booking request, you have 30 minutes to complete payment. If payment is not received within this window, the booking will expire and the slot will be released
- Cancellations made 2 or more hours before the scheduled session are eligible for a full refund, processed within 5–10 business days via Airwallex
- Cancellations made less than 2 hours before the scheduled session are non-refundable
- If a trainer rejects your booking request, no charge is made
- If a trainer rejects a rescheduled slot, you are eligible for a full refund regardless of timing
- No-shows by the user are non-refundable
- Refund requests must be submitted to support@stray-apps.com within 7 days of the session date
- A platform service fee may apply to each booking, disclosed at checkout
- Prices are in Singapore Dollars (SGD) unless stated otherwise
4.7 Reschedule Policy
- You may request a reschedule for confirmed bookings. Reschedule requests are sent to the trainer for approval
- The trainer may confirm or reject the new proposed time
- If a trainer rejects a reschedule request, you may either propose another time or cancel the booking for a full refund
- Rescheduling does not require a new payment if your original payment has already been processed
5. User Content
5.1 Your Content
- You retain ownership of pet profiles, photos, and training data you provide
- You grant us a license to use, store, and display your content solely to provide the Service
- You are responsible for the accuracy of your content
5.2 Prohibited Content
You may not:
- Upload illegal, harmful, or offensive content
- Impersonate others
- Upload false or misleading information
- Violate others' intellectual property rights
6. Acceptable Use
You agree NOT to:
- Violate any applicable laws or regulations
- Hack, reverse engineer, or modify the App
- Use automated systems to access the App
- Interfere with other users' experience
- Attempt to gain unauthorized access to any part of the App or its infrastructure
- Use the App for commercial purposes without our prior written permission
- Share account credentials with any third party
7. Intellectual Property
7.1 Our Rights
The App, including all content, features, and functionality, is owned by Tail Arena. Our trademarks, logos, and service marks are protected. You may not use our intellectual property without our prior written permission.
7.2 License to You
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes. This license ends when you stop using the App or your account is terminated.
8. Leaderboards and Competitions
- Rankings are based on XP and training progress
- We reserve the right to remove entries we determine to be suspicious or fraudulent
- Prize-based competitions are governed by separate rules published at the time of the competition
- By participating in leaderboards, you consent to public display of your username and rank
9. Disclaimers
9.1 Service Availability
The App is provided "as is" and "as available." We do not guarantee uninterrupted, error-free service. We may modify, suspend, or discontinue features at any time without notice.
9.2 Training Information
TailArena provides general dog training guidance and gamified content. We are not a substitute for professional veterinary or behavioural advice. We are not responsible for any injury, harm, or damage resulting from the use of information provided in the App. Always prioritize your pet's safety and consult a qualified professional where appropriate.
9.3 Trainer Services Disclaimer
Tail Arena is a technology platform and marketplace that connects dog owners with independent professional trainers. We do not employ trainers. We are not responsible for:
- The quality, safety, or outcome of any training session
- Any injury to you, your dog, or any third party during a session
- A trainer's conduct, qualifications, certifications, or representations
- Disputes arising between users and trainers
Trainers listed on Tail Arena are independent third-party service providers. Your contract for training services is with the trainer directly. Tail Arena facilitates the booking, communication, and payment only.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total aggregate liability is limited to the amount you paid us in the 12 months preceding the claim
- We are not responsible for third-party content, services, or conduct
11. Modifications to Terms
We may modify these Terms at any time. We will notify you of material changes via the App or email. Continued use of the App after changes are posted constitutes acceptance of the revised Terms.
12. Termination
12.1 By You
You may stop using the App and delete your account at any time through the App settings.
12.2 By Us
We may suspend or terminate your access if you:
- Violate these Terms
- Engage in fraudulent or abusive activity
- Are required to be removed by law
- For operational or security reasons with reasonable notice where possible
13. Marketplace & Third-Party Services
13.1 Platform Role
Tail Arena operates as a marketplace platform connecting users with independent trainers and pet service providers. We are not a party to any service agreement between a user and a trainer beyond facilitating the booking and processing payment.
13.2 Airwallex
Trainer booking payments are processed by Airwallex Pty Ltd. By making a booking payment you also agree to Airwallex's Terms of Service and Privacy Policy. Tail Arena does not store your full payment card details.
13.3 Apple In-App Purchases
All subscription purchases are made through the Apple App Store and are subject to Apple's Media Services Terms and Conditions. Tail Arena has no ability to issue refunds for Apple transactions — all refund requests for subscriptions must be directed to Apple Support directly.
13.4 Dispute Resolution
For booking-related disputes, contact us at support@stray-apps.com within 7 days of the session date. We will make reasonable efforts to mediate but are not obligated to issue refunds outside the cancellation policy in Section 4.6. For subscription billing disputes, contact Apple Support directly.
14. Governing Law
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of Singapore.
15. Contact Information
For questions about these Terms:
Email: support@stray-apps.com
16. Acknowledgment
BY USING TAIL ARENA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
Effective Date: March 31, 2026
© 2026 STRAY APPTECH PTE. LTD. All rights reserved.
